Vendor Agreement

Effective: January 1, 2025  |  Applies to all approved Teqeel vendors

This Vendor Agreement (“Agreement”) governs your participation as a seller (“Vendor”) on the Teqeel marketplace. By submitting a vendor application or using vendor features, you accept this Agreement in full.

1. Eligibility and Application

To become a Teqeel vendor, you must:

• Be a legal business entity or an individual with authority to sell goods.
• Provide accurate business name, contact, tax, and payout information.
• Pass Teqeel’s vendor review and approval process.
• Agree to this Agreement and Teqeel’s Terms of Service and Privacy Policy.

Teqeel reserves the right to approve or reject any vendor application at its sole discretion.

2. Vendor Responsibilities

As a Teqeel vendor, you agree to:

• List only items you own or are authorized to sell.
• Provide accurate and complete product descriptions, images, and pricing.
• Maintain sufficient inventory to fulfill listed products.
• Ship orders within the stated processing time.
• Handle returns and refunds in accordance with Teqeel’s Refund Policy.
• Respond to customer inquiries within 2 business days.
• Comply with all applicable laws, including consumer protection, tax, and trade regulations.
• Not engage in price manipulation, review fraud, or off-platform solicitation.

3. Prohibited Items

Vendors may not list items that are:

• Counterfeit, illegal, or infringe intellectual property rights.
• Dangerous or regulated without proper licensing.
• Prohibited by the laws of the seller’s or buyer’s jurisdiction.
• Adult content (unless explicitly approved for a dedicated category).
• Weapons, ammunition, or controlled substances.

4. Fees and Commissions

Teqeel charges a platform commission on each sale. The current commission rate is displayed in your vendor dashboard under Finance. Teqeel may update commission rates with 30 days notice. Additional fees may apply for premium listings, sponsored placements, or value-added services.

5. Payouts

Vendor payouts are processed on a regular schedule after platform fees, refunds, and applicable tax withholding. Payouts are released after a settlement period to account for potential chargebacks. Vendors must maintain a verified payout account in their vendor settings. Teqeel is not responsible for bank delays in receiving funds.

6. Content Ownership

You retain ownership of your product content. By listing on Teqeel, you grant Teqeel a non-exclusive, royalty-free license to display and promote your listings on the platform and in marketing materials. Teqeel may remove listings that violate platform policies.

7. Performance Standards

Teqeel monitors vendor performance using metrics including:

• On-time dispatch rate (>90% expected).
• Order defect rate (<2% expected).
• Customer response time (<48 hours).
• Return and dispute rates.

Vendors failing to meet performance standards may have listings paused, account suspended, or be subject to additional review.

8. Suspension and Termination

Teqeel may suspend or terminate a vendor account for policy violations, fraud, poor performance, or legal concerns. In non-emergency cases, Teqeel will provide notice and an opportunity to appeal. Upon termination, open orders must be fulfilled or refunded, and pending payouts will be settled after the dispute window.

9. Indemnification

You agree to indemnify and hold harmless Teqeel, its affiliates, officers, and employees from any claims, damages, or expenses arising from your use of the platform, your products, or your violation of this Agreement.

10. Changes to Agreement

Teqeel may update this Agreement with 30 days notice. Continued use of vendor features after the effective date constitutes acceptance. Material changes will be communicated via email and in-app notification.

11. Contact

For vendor support, contact vendors@teqeel.com.

Ready to sell on Teqeel?

Review this agreement, then apply for a vendor account from your dashboard.